Refunds & Cancellation Policy
Understand our refund policies and cancellation options to plan your stay with confidence.
1. Overview
At HomesOut, we understand that plans can change. Our refund policy is designed to be fair to both guests and hosts while ensuring flexibility where possible.
Each property on HomesOut has a specific cancellation policy set by the host. The applicable policy is clearly displayed on each listing page before you book. Please review the cancellation policy carefully before confirming your reservation.
Important: Refunds are processed to the original payment method used during booking. Processing times may vary depending on your bank or payment provider.
2. Flexible Cancellation Policy
Most Guest-Friendly
- Full refund: Cancel up to 24 hours before check-in for a full refund
- Partial refund: Cancel within 24 hours of check-in for 50% refund (excluding first night)
- Service fees: Service fees are refundable if cancelled at least 24 hours before check-in
3. Moderate Cancellation Policy
Balanced Policy
- Full refund: Cancel up to 5 days before check-in for a full refund
- Partial refund: Cancel between 5 days and 24 hours before check-in for 50% refund
- No refund: Cancellations within 24 hours of check-in are non-refundable
4. Strict Cancellation Policy
Most Restrictive
- Full refund: Cancel within 48 hours of booking for a full refund (if check-in is at least 14 days away)
- 50% refund: Cancel up to 7 days before check-in for 50% refund (excluding service fees)
- No refund: Cancellations within 7 days of check-in are non-refundable
Properties with strict cancellation policies often offer lower nightly rates to compensate for the reduced flexibility.
5. Extenuating Circumstances
In certain exceptional situations, HomesOut may override the host's cancellation policy to provide a refund. Extenuating circumstances include:
Medical Emergencies
Serious illness or injury affecting the guest or immediate family member
Natural Disasters
Earthquakes, floods, severe weather, or other natural events
Government Restrictions
Travel bans, border closures, or visa denials
Property Issues
Property becomes uninhabitable due to unforeseen circumstances
Documentation may be required to support claims of extenuating circumstances. Please contact our support team as soon as possible if you need to cancel due to any of these reasons.
6. Refund Process
When you cancel a booking, the refund process is as follows:
- Cancel your booking through your dashboard or contact support
- Refund calculation is done automatically based on the property's cancellation policy
- Refund initiated within 24-48 hours of cancellation
- Funds returned to your original payment method within 5-10 business days
Note: Credit card refunds may take up to 10 business days to appear on your statement depending on your bank. Bank transfers may take 3-5 business days.
7. Disputes & Resolution
If you believe your refund was calculated incorrectly or you have a dispute with the host, please follow these steps:
- Contact the host directly through our messaging system to resolve the issue
- If unresolved within 48 hours, contact HomesOut support
- Our team will review the case and mediate between both parties
- A final decision will be made within 7 business days
HomesOut's decision in disputes is final and binding. We aim to be fair to both guests and hosts in all dispute resolutions.
8. Contact Us
If you have any questions about our refund policy or need assistance with a cancellation, please don't hesitate to reach out.